Terms of Service

Effective Date: July 14, 2026

OVERVIEW

This website is operated by Chaozhou Wanyi Trading Co., Ltd.

Throughout this website, the terms “we”, “us”, and “our” refer to Chaozhou Wanyi Trading Co., Ltd.

We provide this website, including product information, online shopping services, customer support, and related services, subject to the following Terms of Service (“Terms”).

By accessing, browsing, or purchasing products from our website, you agree to be bound by these Terms of Service, including any additional policies or terms referenced on this website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not access or use our website.

These Terms apply to all visitors, customers, users, and anyone who accesses or uses our website.

Company Information

Legal Business Name:
Chaozhou Wanyi Trading Co., Ltd.

Chinese Business Name:
潮州市晚意贸易有限公司

Registered Address:
Second Floor, No. 9, Fifth Horizontal Road, Longxia Area, Longzi Village, Dongfeng Town, Chao'an District, Chaozhou City, Guangdong Province, China
(For office use only)

Customer Support Email:

support@sanvort.com

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are legally permitted to enter into this agreement according to the laws applicable in your country, state, or region.

If you are under the legal age of majority in your location, you may only use this website with the permission and supervision of a parent or legal guardian.

You may not use our products or services for any unlawful purpose or in violation of applicable laws and regulations.

You must not:

• Attempt to gain unauthorized access to our website or systems;
• Upload or transmit viruses, malware, or harmful code;
• Use our website for fraudulent activities;
• Interfere with the operation, security, or functionality of our services.

We reserve the right to refuse service, restrict access, or terminate accounts that violate these Terms.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to any person or entity for legitimate business reasons, including but not limited to suspected fraud, unauthorized resale, or violation of these Terms.

You agree that your information may be transferred through various networks during website operation and payment processing. Such transfers may involve technical adjustments required for compatibility with different devices, networks, and systems.

Payment information is processed through secure third-party payment providers and is handled according to applicable security standards.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, services, or website content without our prior written permission.

The headings used in these Terms are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information provided on our website is accurate, complete, and up to date.

However, we do not guarantee that all information, descriptions, images, pricing, availability, or other content on our website will always be completely accurate or error-free.

Product images are provided for reference purposes. Actual product appearance may vary slightly due to manufacturing updates, lighting conditions, or differences in display settings.

We reserve the right to correct errors, update information, or modify website content at any time without prior notice.

You agree that you are responsible for reviewing product information and policies before placing an order.

SECTION 4 - MODIFICATIONS TO PRODUCTS, SERVICES AND PRICES

Product prices, descriptions, availability, and specifications may change without prior notice.

We reserve the right to modify, suspend, or discontinue any product or service at any time.

We are not responsible for temporary website interruptions, product availability changes, or price adjustments caused by market conditions, suppliers, technical issues, or circumstances beyond our reasonable control.

All product offers are subject to availability and may be withdrawn where permitted by applicable laws.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively through our website.

We make reasonable efforts to display product information, images, colors, features, and specifications accurately. However, slight differences may occur due to product improvements or device display settings.

All products are subject to availability.

We reserve the right to:

• Limit product quantities;
• Refuse or cancel orders;
• Discontinue products;
• Update product descriptions or prices.

Orders are subject to acceptance and confirmation by us.

Purchases made through our website are also subject to our Refund Policy and Shipping Policy.

SECTION 6 - ORDERS, BILLING AND ACCOUNT INFORMATION

When you place an order through our website, you agree to provide accurate, complete, and current information required to process your purchase.

This includes, but is not limited to:

• Full name;
• Billing information;
• Shipping address;
• Email address;
• Payment details.

You are responsible for ensuring that all information provided during checkout is accurate. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by customers.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be:

• Fraudulent;
• Unauthorized;
• Placed for resale purposes without approval;
• In violation of these Terms.

If an order is cancelled after payment has been received, we will issue a refund according to our Refund Policy.

SECTION 7 - PAYMENT TERMS

All payments must be completed before orders are processed unless otherwise stated.

We accept payments through secure third-party payment providers. Payment information is encrypted and processed according to applicable security standards.

By completing a purchase, you authorize us and our payment providers to process the transaction amount associated with your order.

If payment authorization fails, we may delay processing or cancel the order.

You are responsible for any additional charges, taxes, customs fees, or import duties that may apply according to the laws of your country or region.

SECTION 8 - SHIPPING AND DELIVERY

We are committed to providing reliable shipping services to our customers.

Orders will generally be processed after payment confirmation and verification.

Shipping times may vary depending on:

• Destination country or region;
• Shipping method selected;
• Customs clearance procedures;
• Carrier delays;
• Weather conditions or other external factors.

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to customs inspections, transportation interruptions, natural events, or incorrect shipping information provided by customers.

Customers are responsible for providing a correct and complete delivery address. If an order cannot be delivered due to incorrect address information, additional shipping charges may apply.

For detailed shipping information, please refer to our Shipping Policy.

SECTION 9 - REFUNDS, RETURNS AND EXCHANGES

Customer satisfaction is important to us.

If you are not satisfied with your purchase, you may request a return or refund according to our Refund Policy.

Before requesting a return, customers should contact our customer service team:

Email:

support@sanvort.com

Return requests must include:

• Order number;
• Customer name;
• Reason for return;
• Supporting information or photos when applicable.

Products must meet the requirements stated in our Refund Policy.

We reserve the right to refuse returns or refunds that do not comply with our return conditions.

Refunds, when approved, will be processed through the original payment method.

Processing times may vary depending on your payment provider or financial institution.

SECTION 10 - THIRD-PARTY SERVICES AND LINKS

Our website may include services, tools, or links provided by third parties.

These third-party services are provided independently from us, and we do not control or guarantee the accuracy, security, availability, or performance of third-party websites or services.

You acknowledge that your use of third-party services is at your own risk and subject to the terms and policies of those third parties.

We are not responsible for any loss, damage, or issues resulting from your use of third-party websites, products, or services.

SECTION 11 - USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you provide comments, reviews, suggestions, feedback, photos, or other materials to us, you agree that we may use such content for business purposes, including improving our services and displaying customer feedback.

You represent that:

• Your submitted content does not violate the rights of any third party;
• Your content does not contain unlawful, harmful, abusive, or misleading information;
• You own or have permission to provide such content.

We reserve the right to remove content that violates applicable laws, these Terms, or our policies.

We are not responsible for opinions or statements made by users in submitted content.

SECTION 12 - PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

We collect and process customer information only for legitimate business purposes, including:

• Processing orders;
• Providing customer support;
• Improving website services;
• Communicating with customers regarding orders and services.

We take reasonable measures to protect customer information and handle personal data according to applicable privacy laws.

For more information, please review our Privacy Policy.

SECTION 13 - WEBSITE INFORMATION AND ERRORS

Occasionally, our website may contain errors, inaccuracies, or omissions related to:

• Product descriptions;
• Pricing;
• Promotions;
• Availability;
• Shipping information.

We reserve the right to correct errors, update information, or cancel orders affected by incorrect information.

We will make reasonable efforts to notify customers if changes affect an existing order.

SECTION 14 - PROHIBITED USES

You are prohibited from using our website or services:

(a) For any unlawful purpose or activity;

(b) To violate any applicable international, federal, state, provincial, or local laws;

(c) To infringe upon our intellectual property rights or the rights of others;

(d) To submit false, misleading, or fraudulent information;

(e) To upload or transmit viruses, malware, or harmful code;

(f) To interfere with the security, functionality, or operation of our website;

(g) To collect or misuse personal information of other users;

(h) To engage in spam, phishing, scraping, or unauthorized data collection;

(i) To use our products or services for illegal, harmful, or unauthorized purposes.

We reserve the right to terminate access to our website or services if we determine that a user has violated these Terms.

SECTION 15 - DISCLAIMER OF WARRANTIES

We strive to provide accurate product information and reliable services. However, we do not guarantee that:

• The website will always be available without interruption;
• All information will always be completely accurate or error-free;
• Products or services will meet every customer's personal expectations.

Your use of our website and services is at your own risk.

To the maximum extent permitted by applicable law, our services and products are provided on an “as available” and “as provided” basis.

We do not exclude any consumer rights that cannot legally be excluded under applicable laws.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, Chaozhou Wanyi Trading Co., Ltd. shall not be liable for indirect, incidental, special, or consequential damages arising from:

• Use or inability to use our website;
• Delays or interruptions of services;
• Product use or misuse;
• Losses caused by circumstances beyond our reasonable control.

Our total liability relating to any product or service purchased through our website shall not exceed the amount paid by the customer for that specific order, except where otherwise required by applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Chaozhou Wanyi Trading Co., Ltd., including its employees, representatives, partners, suppliers, and service providers, from any claims, damages, losses, liabilities, or expenses arising from:

• Your violation of these Terms;
• Your misuse of our website or services;
• Your violation of applicable laws or third-party rights.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or removed only to the extent necessary.

The remaining provisions of these Terms shall continue to remain valid and enforceable.

SECTION 19 - TERMINATION

These Terms remain effective unless terminated by either you or us.

You may stop using our website at any time.

We may suspend or terminate your access to our website or services if we believe that you have violated these Terms, engaged in fraudulent activity, or created risks for our business or other customers.

Any obligations arising before termination shall continue to apply.

SECTION 20 - GOVERNING LAW

These Terms of Service and any separate agreements provided by us shall be governed and interpreted according to applicable laws.

Any disputes arising from these Terms shall be handled according to applicable legal procedures and regulations.

Nothing in these Terms limits any consumer protection rights that may apply to customers under mandatory laws in their country or region.

SECTION 21 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

Changes will become effective once posted on this page.

It is your responsibility to review these Terms periodically.

Your continued use of our website after changes are posted means that you accept the updated Terms.

SECTION 22 - CONTACT INFORMATION

If you have any questions regarding these Terms of Service, your order, products, shipping, returns, or customer support, please contact us.

Company Name:
Chaozhou Wanyi Trading Co., Ltd.

Chinese Company Name:
潮州市晚意贸易有限公司

Registered Address:
Second Floor, No. 9, Fifth Horizontal Road, Longxia Area, Longzi Village, Dongfeng Town, Chao'an District, Chaozhou City, Guangdong Province, China
(For office use only)

Customer Support Email: 

Customer Service Hours:
Monday – Sunday
7:00 AM – 10:00 PM (EST)

We will make reasonable efforts to respond to customer inquiries as quickly as possible.

If you do not receive a response from us, please check your spam or junk email folder.

End of Terms of Service