Refund and Return Policy

Effective Date: July 14, 2026

Thank you for shopping with us. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you according to the terms below.

Returns

We accept return requests within 30 days after the date your order is delivered.

To be eligible for a return, the item must meet the following conditions:

• The item must be unused and unworn;
• The item must be in the same condition as received;
• The item must include original packaging, tags, and accessories (if applicable);
• Proof of purchase or order information must be provided.

Items that do not meet these requirements may not be accepted for return.

Non-Returnable Items

Certain items cannot be returned, including:

• Items that have been worn, washed, altered, or damaged after delivery;
• Items without original packaging or tags;
• Items returned due to personal preferences after the return period has expired;
• Gift cards;
• Clearance or final sale items (if clearly marked at the time of purchase).

For hygiene and safety reasons, certain personal-use items may not be eligible for return.

Return Process

To request a return, please contact our customer service team before sending any item back.

Email:
support@sanvort.com

Please include:

• Order number;
• Customer name;
• Product name;
• Reason for return;
• Photos or supporting information if the item is damaged or defective.

After reviewing your request, we will provide return instructions, including the return address if your return is approved.

Please do not send items back without contacting us first. Unauthorized returns may not be processed.

Damaged, Defective, or Incorrect Items

If you receive:

• A damaged product;
• A defective item;
• An incorrect item;

please contact us within 7 days after delivery.

Please provide:

• Your order number;
• A description of the issue;
• Clear photos showing the problem.

After verification, we will provide an appropriate solution, which may include a replacement, partial refund, or full refund depending on the situation.

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If your refund is approved, it will be processed through your original payment method.

Please note that refund processing times may vary depending on:

• Your bank;
• Credit card company;
• Payment provider.

Refunds usually appear within several business days after processing, depending on your payment institution.

Delayed or Missing Refunds

If you have not received your refund:

1. Check your bank account again;
2. Contact your credit card company or payment provider;
3. Contact your bank regarding processing times.

If you have completed these steps and still have not received your refund, please contact us:

Email:
support@sanvort.com

Exchanges

We offer exchanges for items that arrive damaged, defective, or incorrect.

If you need an exchange, please contact us:

Email:
support@sanvort.com

Please provide your order details and information about the issue.

Exchange availability depends on product availability.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was damaged;
• The wrong product was sent;
• The product has a verified quality issue.

Original shipping fees are generally non-refundable unless the return is caused by our error.

We recommend using a trackable shipping method when returning items. We are not responsible for returned packages that are lost during transportation.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already entered the processing or shipping stage may not be cancelled.

If cancellation is accepted before shipment, a full refund will be issued.

Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

Company Name:
Chaozhou Wanyi Trading Co., Ltd.

Registered Address:
Second Floor, No. 9, Fifth Horizontal Road, Longxia Area, Longzi Village, Dongfeng Town, Chao'an District, Chaozhou City, Guangdong Province, China
(For office use only)

Customer Support Email:
support@sanvort.com

Customer Service Hours:
Monday – Sunday
7:00 AM – 10:00 PM (EST)

Refund and Return Policy Complete